JOB SUMMARY:
LeapFrog Solutions, a woman-owned small business, strategic marketing communications firm on a fast growth track with the federal government, seeks an experienced, motivated and energetic Account Manager to join our account management team.
The Account Manager works with the team to manage numerous marketing communications projects for a large government client. Specifically, the Account Manager is responsible for providing daily direction to a marketing call center to ensure the delivery of a high quality customer service experience. The Account Manager will work with the call center and client to provide direction to call center representatives, conduct ongoing training regarding program changes, and work with our partners in developing new direct response creative pieces. The Account Manager will provide marketing updates, manage reports compiled by the call center, and process files for fulfillment.
The Account Manager will work with the team to identify appropriate industry conferences for the team to attend, provide presentations, and exhibit in the associated trade shows. Additionally, the Account Manager will work with an account coordinator to oversee conference registrations, booth and materials logistics, travel coordination, expenses and conference reports.
The Account Manager will work with the team and partners in assisting with public relations activities including writing and placing press releases, monitoring media, and conducting stakeholder outreach.
This position requires superior project management skills. The Account Manager must be a conscientious team player and a good organizer. This person must demonstrate excellent verbal and written communications skills, be an effective problem solver on a day-to-day basis, and be be adept at anticipating problems, and recognizing opportunities.
RESPONSIBILITIES:
Following is the general nature and level of work to be performed.
· Project management for branding, web design, print design and public relations campaigns
· Workflow management (coordination of multiple project schedules with creative and development team and clients)
· Call center management and reporting
· Conference planning and support
· Public relations support
· Project management
a) Acts as the supporting role to a large government client as well as for other internal clients
b) Develops relationships with clients and working closely with them to learn their business and communication needs
c) Works closely with all agency department staff to develop and implement strategic project plans
d) Has a thorough understanding of the planning, creative and production processes
e) Proactively gathers the necessary information to plan and implement each client project
f) Provides timely issuance of all documentation: proposals, project initiations, creative briefs, estimates, timelines, meeting summaries, and status and budget reports
g) Manages time and financial resources to ensure client projects are on time and on budget
h) Handles/assists monthly billing and reconciliation of all projects for assigned clients; maintains ongoing accounting states reports for clients
i) Provides creative, production, media, public relations, and interactive department personnel with well-documented input, support data and production materials as required
j) Keeps appraised of all relevant client, industry and market developments
k) Liaises with research personnel and other non-creative freelance resources
l) Represents the client at industry functions – promotes the agency at every opportunity. Is fully familiar with client’s credentials and specialties
REQUIREMENTS:
- B.A./B.S. or equivalent experience
- 5-7 years of communications/marketing experience
- Project management experience
- Superior writing and verbal skills
- Experienced at managing internal and external teams
- Branding, print, Web, and advertising
- Excellent prior client management/relations experience
- Proficiency with Microsoft Office suite including Word, Outlook, Excel, PowerPoint, and Project (or similar project management tool)
- Prior experience with government and commercial accounts
- Multi-tasker, team player, personable and goal-driven
- Organized, attention to detail, deadlines, budgets
- Facilitating client project action items
- Create change actions for creative team; coordinate with designers on deadlines and edits; keep job folders current; proof and edit materials; using LFS internal processes and checklist, maintain daily client project workflow; communicate with client regarding task and project status; assist with the completion of rush jobs and unexpected deadlines
- Attend account manager’s meetings, LFS staff meeting, and others as requested
- Ability to work as a team player and independently in a fast-paced environment
- Maintain discretion when handling sensitive and confidential matters
- Ability to successfully pass a background investigation
PREFERRED EXPERIENCE/QUALIFICATIONS:
- Call center management and conference planning experience
- Public relations experience including press release writing and placement, media monitoring and stakeholder outreach
- Excellent prior client management/relations experience
- Multitasker, team player, personable and goal driven
- Attention to detail, deadlines and accounts
- Positive, can-do attitude, flexible and organized
- Commercial and government, especially federal, industry experience
- Prior security clearance desirable
COMPENSATION:
Competitive and commensurate with experience
Please send cover letter and resume to lfs_careers@leapfrogit.com and place “Account Manager” in subject header. This is a full time position.
LeapFrog Solutions, Inc. is an equal opportunity employer. It is the policy of LeapFrog Solutions, Inc. to provide opportunities to all qualified persons without regard to race, creed, color, religious belief, sex, age, national origin, ancestry, physical or mental disability, or veteran's status.
